> ## Documentation Index
> Fetch the complete documentation index at: https://capitalone-com-activate-helphub.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Identity Verification

> How to verify your identity during Capital One card activation.

# Identity Verification

During activation, Capital One will ask a few questions to confirm your identity. This step protects your account from fraud.

<Info>
  Verification usually adds only 30–60 seconds to the activation process.
</Info>

## Steps

1. Enter the last 4 digits of your Social Security Number when prompted.
2. Confirm your date of birth in MM/DD/YYYY format.
3. Enter your ZIP code from your Capital One application.
4. If asked, answer the security questions you set up previously.
5. If a one-time code is sent to your phone or email, enter it in the field.
6. Continue with the activation once verification is complete.

<Check>
  If all details match your account records, you'll move straight to the confirmation screen.
</Check>

## Helpful Tips

* Use the exact ZIP code from your card application.
* Keep your phone within reach for one-time codes.
* If you moved recently, use the address on file, not your current address.

<Warning>
  Never share verification codes with anyone claiming to be from Capital One. Real employees will never ask for your codes.
</Warning>

## FAQs

<AccordionGroup>
  <Accordion title="What if my SSN is not accepted?">
    Check for typos and try again. If it still fails, use [Contact Support](/support/contact).
  </Accordion>

  <Accordion title="I never received a verification code. What now?">
    Wait 60 seconds, then request a new code. Check your spam folder if using email.
  </Accordion>
</AccordionGroup>

## Related Articles

* [Requirements Before Activation](/requirements)
* [Common Errors](/support/common-errors)
* [Troubleshooting](/support/troubleshooting)

<CardGroup cols={2}>
  <Card title="Reset Password →" icon="key" href="/account/forgot-password" />

  <Card title="Contact Support →" icon="headset" href="/support/contact" />
</CardGroup>